Returns & Refunds Policy
Last updated: 21 October 2026
This Returns & Refunds Policy explains your rights when purchasing from Belicious Natural Products and how we handle returns, refunds and exchanges in line with UK consumer law.
1. Your Legal Rights
1.1 Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for most online purchases.
1.2 You then have a further 14 days to return the goods to us after notifying us of your cancellation.
1.3 This applies in addition to your statutory rights under the Consumer Rights Act 2015, which protect you if goods are faulty, damaged or not as described.
2. How to Request a Return
2.1 To start a return, please contact us at:
Email: Info@beliciousproducts.co.uk
2.2 Please include your order number and details of the item(s) you wish to return.
2.3 We will provide instructions on how to return your item(s).
3. Conditions for Returns
3.1 To be eligible for a return, items must be:
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Unused and in their original condition
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In original packaging where applicable
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Returned within the required timeframe (2 weeks from date of delivery)
3.2 For hygiene and safety reasons, we cannot accept returns on:
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Opened or used skincare products
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Products with broken seals (where applicable)
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Items that are not in a resalable condition
This does not affect your rights if the product is faulty or not as described.
4. Faulty or Damaged Items
4.1 If your item arrives damaged, faulty or incorrect, please contact us as soon as possible (ideally within 48 hours of receiving your order).
4.2 We may ask for photos of the item and packaging to help resolve the issue quickly.
4.3 Where a product is confirmed to be faulty or incorrect, you will be entitled to a replacement, repair or full refund, including standard delivery costs.
5. Refunds
5.1 Once your return is received and inspected, we will notify you of the outcome.
5.2 Approved refunds will be processed back to your original payment method.
5.3 Please allow a reasonable amount of time for the refund to appear in your account, depending on your payment provider.
5.4 We may reduce the refund amount if the returned item shows signs of unnecessary handling or use beyond what is needed to inspect the product.
6. Shipping Costs for Returns
6.1 Unless the item is faulty or incorrect, customers are responsible for return postage costs.
6.2 Original shipping costs are non-refundable unless the return is due to our error.
7. Exempt Items
For hygiene and safety reasons, certain items may be excluded from the right to cancel once opened or unsealed. This includes skincare products where a seal has been broken or the product has been used.
8. Exchanges
8.1 We do not automatically offer exchanges.
8.2 If you would like a different product, please return your original item (if eligible) and place a new order.
9. Processing Time
9.1 We aim to process returns and refunds as quickly as possible once items are received.
9.2 Processing times may vary depending on payment providers and banking systems.
10. Contact Us
If you have any questions about returns or refunds, please contact:
Belicious Natural Products
Email: Info@beliciousproducts.co.uk
Address: 3 Royal Victoria Arcade, Union Street, Ryde, Isle of Wight, PO33 2LQ.